Once you got the right firmware file copy it into /usr/share/sane/.
Try to find the firmware file on the documentation provided with your scanner or search online. You need to install the appropriate firmware (probably a *.fw or *.usb) for your particular scanner. The required driver for your scanner has not been autoloaded.The most common type of unsupported scanners are old parallel port or Lexmark All-in-One printer/scanner/faxes. Your scanner is not supported in Ubuntu.Try to run the scanning software as root. There could be several reasons why you might get this message: Don't forget to Save when you are finished! If you want to create a multi-page file exchange the documents on the scanner and repeat the scanning process until all pages are scanned. Once the scanning process is finished a thumbnail image is displayed. Alternatively you can also press the "Scan" button on the scanner to open the scanning dialog. Go to Applications -> Graphics -> XSane Image Scanner or SimpleScan. Turn on your scanner and place a document or photo face down on the scanner.SANE project listing of supported scanners - The SANE (Scanner Access Now Easy) project provides most of the backends to the scanning software on Ubuntu. Hardware Support Component Scanners - check which scanners are supported in your specific Ubuntu release.
How can I find out if my scanner works with Ubuntu?.
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